Refund Policy

Effective Date: 3rd October 2023

Thank you for choosing ORVO for your healthcare needs. This Refund Policy outlines the terms and conditions under which refunds will be processed for appointments scheduled through the ORVO Clinic App. Please read this policy carefully before using our services.

1. No Refunds for Scheduled Appointments:

Once an appointment is scheduled and confirmed through the ORVO Clinic App, we do not provide refunds for any reason. This includes, but is not limited to, changes in personal circumstances, medical conditions, or scheduling conflicts.

2. Cancellation and Rescheduling:

Users have the option to cancel or reschedule appointments through the ORVO Clinic App. However, please note that canceling or rescheduling appointments does not entitle users to a refund. Any fees associated with appointment cancellations or rescheduling are non-refundable.

3. Exceptions:

Refunds may be considered in exceptional cases, such as technical issues with the ORVO Clinic App that result in the inability to access scheduled appointments. To request a refund in such cases, users must contact our customer support team at contact[at]orvo.app within 72 hours of the scheduled appointment time.

4. Technical Issues:

In the event of technical issues with the ORVO Clinic App that prevent users from accessing scheduled appointments, we will make reasonable efforts to resolve the issue promptly. Refunds, if applicable, will be processed in accordance with our discretion.

5. Policy Changes:

ORVO reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be effective immediately upon posting on the ORVO website or within the ORVO Clinic App.

6. Contact Information:

For any questions or concerns regarding this Refund Policy, please contact our customer support team at contact[at]orvo.app.

By using the ORVO Clinic App and scheduling appointments through our platform, you agree to comply with and be bound by this Refund Policy.

Thank you for choosing ORVO for your healthcare needs.